Legal
Terms of Service
Last updated: July 2026
These terms summarise the basis on which RoamGuard provides business travel eSIM management services during Phase 1. Final commercial terms may be agreed separately with each business customer.
1. Service overview
RoamGuard provides a managed service that allows business customers to submit traveller and trip details, request travel eSIMs, track fulfilment, receive support and receive monthly invoices for fulfilled trips or active travellers.
2. Business customers only
RoamGuard is currently intended for business use. A business customer is responsible for ensuring that it has authority to submit traveller information and request eSIM services for its employees, contractors or approved travellers.
3. Fulfilment
eSIM fulfilment depends on accurate traveller details, destination, travel dates, device compatibility, network availability and supplier availability. RoamGuard will use reasonable efforts to fulfil requests before departure, but connectivity may depend on third-party networks and suppliers.
4. Customer responsibilities
Customers must provide accurate traveller and trip information, ensure that devices are eSIM-compatible and unlocked where required, follow installation instructions, and promptly notify RoamGuard of fulfilment or support issues.
5. Pricing and billing
Phase 1 pricing is based on the agreed commercial model, such as per-trip pricing, active traveller monthly pricing or custom enterprise terms. RoamGuard generates monthly consolidated invoices for fulfilled trips or active travellers in the relevant billing period. Invoices are payable by bank transfer unless otherwise agreed.
6. Support
Support requests can be submitted through the customer portal or by email at support@roamguard.co.uk. Billing queries should be sent to billing@roamguard.co.uk.
7. Data protection
RoamGuard and the customer will each comply with applicable data protection law. Where RoamGuard processes traveller data on behalf of a customer, the parties may need to enter into a separate data processing agreement.
8. Changes to the service
RoamGuard may improve, change or expand the service, including fulfilment processes, pricing plans, portal features, supplier arrangements and support processes.
9. Contact
Contact arianit.lutfiu@roamguard.co.uk for commercial questions.