Is the first deployment really free?+
Yes. Every company gets one free deployment for up to 10 travellers, with every readiness feature and no card needed. Run a real trip with it before you decide.
What happens after the free deployment?+
Choose Crew or Production to launch more. You can still build and save new deployments as drafts before you choose; nothing is sent to travellers until you launch.
What counts as an active traveller?+
Anyone on a launched deployment who travelled in the last 12 months or is booked to travel. The same person on several trips counts once. Crew covers up to 50 active travellers and Production up to 200.
What does that work out at per traveller?+
With a full crew, Crew costs £2.40 per traveller a month, or £2 on an annual plan. Production costs £1.50, or £1.25 annually.
When am I charged?+
On the day you choose your plan, then every month or every year on the same date. Monthly is £120 for Crew or £300 for Production. Annual is £1,200 or £3,000, which is two months free. Plans renew automatically until you cancel.
Can we change plan or billing period later?+
Yes, from Billing at any time. Moving up to Production or to annual takes effect straight away, and you pay the difference for the rest of the period. Moving down or to monthly takes effect at the end of the period you have already paid for.
How much are eSIMs?+
£25 per eSIM in more than 190 countries. A few destinations cost more; if yours does, we tell you the price and wait for your approval before ordering. You only pay for eSIMs we supply, and travellers can keep using company roaming instead.
Do you charge VAT?+
No. RoamGuard Global Ltd is not VAT registered, so no VAT is added to any price on this page or on your invoices.
What is the founding price?+
The first 20 companies on Crew or Production keep the price they joined on for as long as they stay subscribed, even if our prices go up later.
What happens if we cancel?+
Your plan stays active until the end of the period you have paid for, and live deployments carry on until their trips end. To launch new deployments after that, restart a plan. Traveller documents are deleted on the schedule set out on our security page.
Do you offer single sign-on or API access?+
Not yet. Both are on our roadmap. If you need them, talk to us about Enterprise and we will tell you where they are.
We have more than 200 active travellers. What then?+
Enterprise is priced for your programme, with agreed traveller and coordinator numbers and invoice billing. Email sales@roamguard.co.uk or use the form on our home page.